Shipping Policy

Thank you for shopping with Fragify Perfumes. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver orders placed on fragify.in.

1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak sale periods, festivals, or promotional events, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or government restrictions.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected orders, products, or promotional campaigns. Any such offers will be clearly communicated on our Website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS with the tracking details, allowing you to monitor your shipment's progress.

5. Delivery

Our courier partners will make reasonable attempts to deliver your order to the shipping address provided at checkout.

Please ensure that:

The shipping address is complete and accurate.
Someone is available to receive the package during delivery hours.
Your contact number is active for delivery coordination.

Fragify Perfumes is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed Deliveries

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Courier partner delays
Operational disruptions
Government restrictions

We appreciate your patience and will assist you in tracking delayed shipments.

7. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

Do not accept the package if possible.
If accepted, take clear photos of the package and product immediately.
Contact us within 24 hours of delivery with your order number and supporting photographs.

Claims reported after this period may not be eligible for review.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided:

We will attempt to update it if the order has not yet been shipped.
Once shipped, address modifications may not be possible.
Additional shipping charges resulting from address corrections or re-delivery may be borne by the customer.

9. Lost Shipments

If your order appears lost in transit, please contact us. We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.