Return & Refund Policy

Thank you for shopping with Fragify Perfumes. We strive to ensure that every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase from fragify.in.

1. Returns

Due to the nature of perfumes and other personal care products, we do not accept returns for products that have been opened, used, or are no longer in their original condition.

Returns are only accepted in the following cases:

You received the wrong product.
You received a damaged product.
You received a product with missing items.
The product was damaged during transit.

2. Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, you must notify us within 24 hours of delivery.

Please email us at hello@fragify.in with:

Your Order Number
A description of the issue
Clear photographs of:
- The outer packaging
- The shipping label
- The product
- The damaged or incorrect item (if applicable)

Claims received after 24 hours of delivery may not be eligible for review.

3. Return Eligibility

To be eligible for a return or replacement:

The product must be unused.
The product must remain sealed and in its original packaging.
All original accessories, labels, and invoices should be retained.
The issue must be reported within the specified timeframe.

Fragify Perfumes reserves the right to inspect the returned product before approving any replacement or refund.

4. Non-Returnable Items

The following items cannot be returned:

Opened perfume bottles
Used products
Products damaged due to customer misuse
Products without original packaging
Items purchased during clearance or final sale (unless damaged or incorrect)

5. Refunds

If a refund is approved:

The refund will be processed to the original payment method.
Refunds are generally initiated within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

6. Replacements

Where applicable, we may offer a replacement instead of a refund for:

Damaged products
Incorrect products
Missing items

Replacement requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, the Return & Refund Policy will apply.

8. Refusal of Delivery

If you refuse delivery of an order without a valid reason, or if the shipment is returned due to an incorrect address or repeated failed delivery attempts, any applicable shipping charges incurred may be deducted from the refund, if approved.