At Fragify Perfumes, we take great care in packaging and dispatching every order. Please read our return and refund policy carefully before placing your order.
No Return / No Refund Policy
Due to the nature of our products — liquid and fragile perfumes — we do not accept returns or exchanges once an order has been delivered. This policy exists to ensure the safety, hygiene, and quality of all products.
We request all customers to review product details carefully before placing an order.
Exception: Wrong Product Dispatched
We understand that mistakes can happen. If you have received a wrong product due to an error on our end, we will gladly resolve it for you.
To raise a complaint for a wrong product, please contact us within 48 hours of delivery with the following:
- Your order ID
- A photo or video of the product received
- A photo of the outer packaging
Once verified, we will arrange a replacement or issue a full refund — whichever you prefer.
Damaged in Transit
If your order arrives damaged due to transit handling, please contact us within 48 hours of delivery with an unboxing video as proof. We will assess the situation and offer an appropriate resolution.
Order Cancellations
Orders can be cancelled only before they are dispatched. Once the order has been shipped, cancellations will not be accepted.
Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method.
Contact Us
For any return or refund related queries, please reach out to us at:
Email: support@fragify.in
Brand: Fragify Perfumes, India
Thank you for shopping with Fragify. We are committed to delivering quality fragrances and a great customer experience.