Shipping policy

Shipping Policy

Last Updated: August 31, 2026

At Fragify, we are committed to delivering your favourite fragrances safely and on time. Please read our shipping policy below for complete details.

📦 Order Processing

  • Orders are usually processed and dispatched within 1–2 business days after the order is confirmed.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation and tracking details via email/SMS/WhatsApp, wherever applicable.

🚚 Delivery Time

  • Standard Delivery: Usually 3–7 business days after dispatch.

  • Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

  • Remote and certain non-serviceable locations may require additional delivery time.

💰 Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

  • Any free-shipping offer will be subject to the terms and conditions mentioned on the website at the time of purchase.

📍 Tracking Your Order

Once your order is dispatched, you can track your shipment using the tracking link/details shared with you.

If you have not received your tracking information within the expected processing time, please contact our support team.

⚠️ Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, Fragify is not responsible for delays caused by:

  • Natural disasters or extreme weather

  • Public holidays

  • Courier or logistics disruptions

  • Incorrect or incomplete shipping information provided by the customer

  • Unforeseen circumstances beyond our control

🏠 Incorrect Address / Failed Delivery

Customers are responsible for providing accurate and complete delivery information.

If an order is returned to us because of an incorrect address, incomplete address, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

📦 Damaged or Tampered Package

Please inspect your package at the time of delivery.

If you receive a package that appears damaged, opened, leaked, or tampered with, please take clear photos/videos of the package and contact us as soon as possible.

For damaged or missing products, please contact our support team within 48 hours of delivery with your order details and supporting photographs/videos so that we can investigate and assist you.

🌍 International Shipping

At present, Fragify primarily ships orders within India. International shipping, where available, will be subject to applicable shipping charges, customs duties, taxes, and destination-country regulations.

📞 Need Help?

If you have any questions regarding your shipment or delivery, please contact our customer support team through the contact details provided on our website.

Fragify
Wear Your Vibe.